Can I cancel a transaction?

Gift Cards

Unfortunately, once you confirm a Gift Card payment, we are unable to cancel it. Gift Cards are issued immediately, so please double check you want to make a gift card purchase before confirming!

Bill Payments

We are unable to guarantee all bill payment cancellation requests, however, if you'd like to cancel a bill payment, please ensure you do the following:

Send an email to care@paytm.ca with the following information:

Subject line: Cancel Transaction

Your email address on file with us

The transaction number you would like to cancel 

The payee that the bill is towards

The total amount of the payment

Please ensure you write to us before 2 pm (EST) of the same business day.