Gift Cards
Unfortunately, once you confirm a Gift Card payment, we are unable to cancel it. Gift Cards are issued immediately, so please double check you want to make a gift card purchase before confirming!
Bill Payments
We are unable to guarantee all bill payment cancellation requests, however, if you'd like to cancel a bill payment, please ensure you do the following:
Send an email to care@paytm.ca with the following information:
Subject line: Cancel Transaction
Your email address on file with us
The transaction number you would like to cancel
The payee that the bill is towards
The total amount of the payment
Please ensure you write to us before 2 pm (EST) of the same business day.
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