Cancel a payment or gift card

Bill payments

We are unable to guarantee all bill payment cancellation requests. However, if you need to request a bill payment to be cancelled, please send an email to care@paytm.ca with the subject "Cancel Transaction" and include the following information to ensure you're request is received as quickly as possible:

• The email address of your Paytm account
• The transaction number
• The payee of the bill
• The total amount of the payment

Please ensure you write to us before 2 pm (EST) of the same business day.

Gift cards

Unfortunately, once you confirm a Gift Card payment, we are unable to cancel it. Gift Cards are issued immediately, so please double check you want to make a gift card purchase before confirming!