We are unable to guarantee all bill payment cancellation requests. However, if you need to request a bill payment to be cancelled, please send an email to firstname.lastname@example.org with the subject "Cancel Transaction" and include the following information to ensure you're request is received as quickly as possible:
- The email address of your Paytm account
- The transaction number
- The payee of the bill
- The total amount of the payment
Please ensure you write to us before 2 pm (EST) on the same business day.
Unfortunately, once you confirm a Gift Card payment, we are unable to cancel it. While the transaction itself may take some time to process and the Gift Card may not show up in your Paytm Pocket until the transaction is complete, the Gift Card is issued immediately, so it cannot be reversed. Please double check you want to make a gift card purchase before confirming!