Cancel a payment or gift card

Bill payments

We are unable to guarantee all bill payment cancellation requests. However, if you need to request a bill payment to be cancelled, please send an email to care@paytm.ca with the subject "Cancel Transaction" and include the following information to ensure you're request is received as quickly as possible:

• The email address of your Paytm account
• The transaction number
• The payee of the bill
• The total amount of the payment

Please ensure you write to us before 2 pm (EST) on the same business day.

Gift cards

Unfortunately, once you confirm a Gift Card payment, we are unable to cancel it. While the transaction itself may take some time to process and the Gift Card may not show up in your Paytm Pocket until the transaction is complete, the Gift Card is issued immediately, so it cannot be reversed. Please double check you want to make a gift card purchase before confirming!